Digital strategy.

Strategy first — Results soon after.

We work to develop your online strategy, clarify your goals, build roadmaps, and prioritise projects. Using this knowledge, we engage with your customers in a meaningful way and craft a plan for your business to meet your objectives.

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Your digital strategy partner

A successful strategy starts at getting to know your customers.

From their motivations and passions to their needs and desires - we'll even find out how they like their coffee, given half the chance. Using this knowledge, we engage with your customers in a meaningful way and craft a strategy that is unique to your brand, your customers, and your objectives.

Customer experience and journey mapping

Our digital strategy services map your customer journey from first contact to a specified action; whether that's a sale, an enquiry, a subscription, or more. This is brought together with implementation roadmaps, timelines, KPI's, roles and responsibilities.

Persona DevelopmentPersona Development
Profiling your customer types and providing a reference for their goals, motivations and expectations.
Customer SegmentationConsumer Segmentation
Dividing your customer base into groups of individuals that are similar in specific ways, such as age, interests, spending habits, and geography.
Journey MappingJourney Mapping
A visual interpretation of an individual's perspective of their entire journey and relationship with an organisation.
PrototypingProduct and Service Prototyping
The experience of interacting with the product or service in order to test and validate all the design choices.

Results-driven outcomes

When developing a digital strategy for your business we develop a goal driven and outcome-based plan. This will include the most effective digital channels and platforms in which to get your brand noticed. Via social media, paid platforms, organic search results or more, we craft and implement a strategy that will work specifically for your goals.

We track, analyse and report

Through tracking and analysis we optimise and re-prioritise your strategy along the way. Our reporting outlines activities, their effectiveness, and the results.

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The Communicator Awards