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Payment Policy

Any person who requires assistance in understanding any aspect of this document should contact Bright Labs on 1300 420 130 or via [email protected].

 

1. OVERVIEW

Bright Labs strives to maintain efficient and effective operational systems and from time to time may revise certain policies and procedures in an effort to enhance these systems with a view to improving product and service delivery and customer satisfaction. To this end, Bright Labs seeks to ensure that its clients are offered an array of safe, appropriate, and convenient payment choices. 

 

2. SCOPE

This document applies to Bright Labs and its Clients.

 

3. POLICY PRINCIPLES 
  • Change of Details: It is the responsibility of the Client to inform Bright Labs of any changes to their information. The relevant information includes addresses, phone numbers, contact names, contact email addresses, and details of any changes in business ownership.
  • Notices and Communication: Notices and invoices are sent from Bright Labs to the Client via email. The Client agrees to provide Bright Labs with accurate and current contact details and to promptly update Bright Labs in the event that such details change. It is essential that Bright Labs has up-to-date Client information at all times in order to effectively communicate with the Client. Bright Labs is not responsible where correspondence is not received due to the Client’s failure to update Bright Labs with current and accurate contact details.
  • Payments: All payments must be made 14 days from the date of the invoice. Payments can be submitted via the following options (in order of preference):
    • Bank transfer (EFT) to the following account. Please enter your invoice number in the 'Reference' field.
      • Account Name: Brightlabs Pty Ltd
      • BSB: 014-281
      • Account Number: 197936733
    • Credit card: Please locate and follow the 'View and pay online now" link on the bottom left hand corner of your Bright Labs invoice.
    • Cheque: The cheque must be made out to 'Brightlabs Pty Ltd' and posted to Level 8, 607 Bourke Street, Melbourne VIC 3000. Please note that a cheque handling fee may be added to your next invoice. 
  • Late payments and overdue fees: If a payment is overdue, Bright Labs will contact you via e-mail and/or over the phone to follow-up on the invoice and you will be given the opportunity to submit payment without any financing charges. If you have any issues with the invoice, please talk to us and we will work with you to rectify any issues.
    • 30-day old invoice: If an invoice is more than 30-days old and unpaid, Bright Labs will issue an invoice for the financing charge, being 1.1% of the outstanding amount.
    • 60-day old invoice: If an invoice is more than 60-days old and unpaid, Bright Labs will issue a second invoice for 1.1% of the outstanding amount.
    • 90-day old invoice: If an invoice is more than 90-days old and unpaid, the debt will be handed over to a debt collection agency at your cost. At this stage, Bright Labs has the right to shut down your website and/or reverse and withhold any work performed that is unpaid. In addition, Bright Labs may lodge a formal complaint to ASIC outlining the details of the service/project and Client and seek legal recourse.
  • Acceptance of this Policy: Payment of an invoice denotes agreement to the terms and conditions set forth in this Payment Policy.
  • Changes to this Policy: Bright Labs reserves the right to amend this policy as necessary to ensure continued efficiency and effectiveness in our operational systems. Any changes to the policy will be communicated to clients via email and will also be updated on our website. Clients are encouraged to review the policy periodically to stay informed about any updates. If you have any questions or need assistance understanding any aspect of this document, please contact Bright Labs on 1300 420 130 or via [email protected].

 

4. COMMUNICATION

This document will be available through the Bright Labs website.