Brightlabs Pty Ltd ("Bright Labs", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information, and how we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to visitors to our website and anyone who interacts with us online or offline.
What information we collect
We may collect personal information such as:
- your name
- email address
- phone number
- organisation details
- information you provide through contact forms, enquiries, job applications or subscriptions
We also collect limited technical information about how our website is used, such as:
- IP address
- browser type
- device information
- pages visited and interactions
This information helps us understand how our site is used and how we can improve it.
How we collect information
We collect information when you:
- submit a form on our website
- contact us by email or phone
- apply for a role
- subscribe to updates or communications
- use our website with cookies enabled
We aim to collect only what is reasonably necessary.
How we use your information
We use personal information to:
- respond to enquiries and requests
- provide services or information you've asked for
- manage recruitment and job applications
- improve our website and services
- communicate with you about relevant updates or offerings (where permitted)
We do not sell personal information.
Marketing communications
We may send you updates about Bright Labs if you've opted in or if it's otherwise permitted under Australian law. You can opt out at any time using the unsubscribe link or by contacting us.
Recruitment information
If you apply for a role, we use your information to assess your application and contact you. We may keep your details on file for a reasonable period to consider you for future opportunities, unless you ask us not to.
Cookies and tracking technologies
Our website uses cookies and similar technologies to function properly and to understand how it’s used.
What cookies we use
Cookies may include:
- Essential cookies – required for the website to function
- Analytics cookies – to understand site usage (eg Google Analytics 4)
- Marketing cookies – to measure and improve campaigns (eg Meta, LinkedIn)
Consent
Where required, non-essential cookies are only used after you provide consent via our cookie banner or preferences tool. You can change or withdraw your consent at any time.
Managing cookies
You can also control cookies through your browser settings. Disabling cookies may affect how parts of the site function.
Third-party services
We use trusted third-party tools to help operate and improve our website and marketing, which may include:
- Google Analytics 4
- Google Tag Manager
- Google reCAPTCHA
- Meta (Facebook) Ads and Events
- LinkedIn Insight Tag
These providers may collect and process information in accordance with their own privacy policies.
How we protect your information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
How long we keep information
We retain personal information only for as long as necessary for the purposes outlined in this policy, or as required by law.
Access and correction
You may request access to the personal information we hold about you, or ask for it to be corrected if it's inaccurate. Please contact us using the details below.
Complaints
If you have a concern about how we handle personal information, please contact us so we can try to resolve it.
Contact us
For privacy enquiries, access requests or complaints email us: [email protected]
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.